Service Delivery and Premium Support Engineer

About the role

Role Overview NETGEAR is seeking a highly skilled Professional Services & Premium Support Engineer to support our growing ProAV business in the US. This is a field-first role with significant travel, not a desk-based support position. You will spend a large portion of your time on-site with customers, system integrators, and partners, delivering Professional Services and supporting critical AV over IP environments. The role combines hands-on deployment, real-time troubleshooting, and L3 escalation support where performance, timing, and reliability are critical. This is a role for someone who wants to be close to the action, working directly in live environments and solving real problems on-site. Key Responsibilities • Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks. • Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations. • Act as the L3 escalation point for Premium Support customers. • Work on-site during installations, go-lives, and live or near-live events. • Design and troubleshoot