NOC and IT Operations Manager

About the role

Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits.

Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team!

Providing exceptional vision and leadership, the Network Operating Center (NOC) Manager manages a group of NOC Specialists who monitor business and IT processes 24/7. The mission is to continually improve IT services and ensure the NOC can prevent/respond to events that disrupt business and/or technical operations. This role is responsible for ensuring an exceptional customer experience, following all documented standards and processes, establishing and meeting service levels that align with business and IT strategies, in addition to developing staff, streamlining processes, apprising management of incidents real time, maintaining efficient and high-quality operations, managing budgets, vendors, and contracts as needed. Responsible for the delivery of ITIL processes throughout the IT organization.

This position is also responsible for coordinating the development of advance arrangements and procedures to ensure the organization can respond to isolated incidents or disasters so the critical functions are resumed within a defined time frame, the amount of loss can be minimized, and any facilities can be repaired or replaced as quickly as possible. Oversees Change Management and all IT Operations processes and procedures.

Major Responsibilities

• Directs the IT Operations NOC chartered with the delivery and support of multiple platforms running various operating systems and databases in a 24/7/365 environment. Holds all IT service departments and employees accountable for carrying out the required processes, tasks, change and service requests.

• Identifies preventative measures to minimize the likelihood of a disruption to operations and coordinates implementation of these measures with the appropriate departments. This includes, but is not limited to, the information, metrics, and dashboards available for early detection.

• Coordinates the development, review, and updates for the disaster recovery (DR) plan, which includes documentation for DR governance, procedures to maintain continuous DR technical readiness, run books for fail-over and return-to-normal in the event of a disruption to the computer systems.