Operations Executive

Key Responsibilities

• Monitor, verify, and approve transactions as per company process and compliance

requirements

• Handle client queries related to transaction status, delays, failed payments, and

beneficiary fund receipt issues

• Coordinate with internal teams and banking partners for transaction investigations and

resolutions

• Respond to clients professionally through email and other communication channels

• Send regular transaction status updates and follow-up emails to clients

• Maintain and update Excel/MIS sheets for all client queries, complaints, transactions

issues, and resolutions

• Ensure all client issues are tracked, resolved, and properly documented

• Escalate critical or unresolved cases to the respective teams promptly

• Maintain accuracy, confidentiality, and operational efficiency in daily activities

Requirements

• Bachelor’s degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance-related field

• Freshers are welcome to apply

• Good verbal and written communication skills in English

• Basic knowledge of banking, remittance, payment operations, or financial services

preferred

• intermediary or Proficiency in MS Excel and basic computer applications

• Strong attention to detail and problem-solving skills

• Ability to manage multiple tasks and work in a fast-paced environment

Preferred Skills

• Experience in customer support, banking operations, or payment processing is an added

advantage

• Understanding of transaction monitoring and compliance processes preferred

• Good coordination and follow-up skills

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