Enablement Manager, Customer Success

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

The CS Enablement Manager is a key partner to our global Customer Success organization, ensuring our teams are fully equipped to deliver strategic value, drive retention, and uncover opportunities for growth across our platform. Reporting directly to the VP of Customer Success, this role owns the global CS enablement strategy across multiple regions and customer segments. The ideal candidate has a strong track record designing and delivering impactful enablement programs for post-sale teams, along with a passion for customer outcomes and data-driven value realization. Familiarity with e-commerce and recurring revenue models is a strong advantage.

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