VP, Global Support & Technical Success

About the role

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time VP, Global Support & Technical Success to join our Support team reporting to the Chief Customer Officer. This role is a Hybrid role based in Hyderabad, India. In this role, you'll play a key role in protecting Gainsight's customer base and gross revenue retention by leading a world-class global support organization that resolves customer issues quickly, scales intelligently through AI, and surfaces systemic patterns back to the business. This is a great opportunity for someone who thrives in a high-velocity, AI-nat