Experiments Specialist

About the role

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Experiments team The Experiments Team sits at the intersection of customer experience, operations, and product innovation, working hands-on with customers and pros to test, refine, and help scale new service models at Thumbtack. As frontline experts, the team delivers high-quality, empathetic support while pressure-testing workflows, uncovering friction, and turning real-world insights into improvements that shape future products and services. We partner closely with Product, Engineering, Operations, and Trust & Safety, thrive in fast-moving and ambiguous environments, and take pride in defining what