About the Role
As a Customer Success Analyst at VTEX CX Platform , you will ensure that clients successfully adopt and extract value from the VTEX CX Platform. You will combine relationship management with hands-on technical knowledge, guiding clients to use the Platform effectively and embedding VTEX CX Platform’s solutions into their daily operations.
What you will do
- Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the VTEX CX Platform.
- Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations.
- Client Engagement & Expansion: Build strong relationships with clients, including C-Level executives, to identify growth opportunities, negotiate renewals, and promote upsells.
- Strategic Meetings: Lead sessions with clients to align their goals with VTEX CX Platform's capabilities, addressing technical and operational challenges