DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of customer data, applications, and equipment. DataBankâs managed data center services are built around its world-class facilities., multi-homed Internet access hub, and multi-terabyte storage area network. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure. This environment consists of space, power, and network transport services.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This individual will provide system management and monitoring to meet and exceed the SLA requirements of DataBank as well as maintain industry best practices and procedures for operation in a multi data center environment. The Technical Support Engineer 2 will be part of the team that addresses Windows, Linux, Cloud, Application and Network issues and brings them to resolution. They also assist in the documentation and training of the Support team.
The ideal candidate for this position will be a quick learner who can solve complex problems related to various technologies. Additionally, this candidate will have excellent communication skills and work well in a fast-paced, growing environment. The candidate must be able to support and maintain systems in an enterprise environment. This individual will be someone who can take direction from senior management, but also seek opportunities to improve and stabilize the environment and implement efficiencies in daily processes.
Responsibilities
Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud
Perform maintenance activities within the VMware platform
Assist with configuration, maintenance, and troubleshooting of enterprise firewalls, with Palo Alto Networks and Panorama experience being a strong plus
Support creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat- prevention settings
Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS
Troubleshoot network issues related to routing, firewalls and Load Balancers
Helping create and maintain team standards, policies and procedures
Configuration and management of Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environment
Troubleshooting issues related to web services, specifically IIS, Apache and ColdFusion
Provide technical assistance to DataBankâs customers for the support and management of Windows and Linux Servers
Assist with deployment and maintenance of diverse client systems including Windows and Linux systems
Provide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environment
Assist the Director of Managed Services in ensuring all project related work is performed according to specified timelines and scope ensuring successful outcomes
Identify and implement efficiencies to daily processes and procedures
Responsibilities will include participation in an "on call" rotation and provide after-hours availability
May perform other duties and responsibilities that management deems necessary from time to time.
Qualifications
5+ years of experience required in the Information Technology field
3+ years of experience working Windows and or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level
3 + years of experience working knowledge of Virtual infrastructure technologies, specifically VMware
Experience managing and configuring Active Directory including, replication services, group policies and folder redirection
Experience supporting Microsoft products including SharePoint, Office365 and SCCM