Application Support Associate

Position Summary

The Applications Support Associate coordinates issues that are identified and reported to the Tech ops team for operational facing applications such as: CRM, Data, MDNAV and Portal

This role will focus on troubleshooting and triaging the requests and items to the technical staff assigned to resolve issues related to these applications and ensuring that efficient resolution or escalation is completed.

Roles and Responsibilities

• Triaging Zendesk tickets, emails or any other reported errors and issues
• Investigating and Troubleshooting reported issues
• Documenting errors, root cause, severity and level of business impact
• Issue solution and/or escalating the issue to the correct IT department for efficient resolutions
• Communications with the submitters, clients, end users and product owners
• Assist with Portal Registration

Preferred Skills

• 1–3 years of experience with CRM, Data Input, MDNAV or Portal.
• Basic understanding of CRM, Operational processes
• Experience troubleshooting issues, performing minor updates and executing workflows
• Familiarity with COR, Clinical or Operational processes and Workflows
• Ability to work independently and use critical thinking skills to resolve issues
• Strong problem-solving skills
• Excellent verbal and written communication skills

TurningPoint Healthcare Solutions is an Equal Opportunity Employer.

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