Customer Experience Specialist - Entry Level

Summary

• Location: Austin, TX
• Experience: Entry level
• Commitment: Full-time

Welcome to ROKA - an independent performance eyewear brand born in Austin, Texas. We’ve redefined what everyday eyewear can be by infusing cutting-edge sport performance technology into prescription glasses and sunglasses built for real life. Whether you're training, running, cycling, or tackling your daily grind; if you move, we’ve built eyewear that moves with you.

ROKA is looking to add an entry level Customer Experience Specialist with the ability and passion to join our existing team and help take our Customer Experience to the next level.

Responsibilities

• Serve as a primary point of contact for customers, providing support via phone, email, and live chat throughout the entire customer journey
• Assist ROKA customers with various inquiries, including but not limited to, initial order to processing, returns and exc