Customer Account Manager, SMB

About the role

As part of our Sales team, the Customer Account Manager will have the opportunity to lead Shopmonkey’s customer expansion initiatives in our SMB segment. You are responsible for building relationships with customers and expanding their spend with Shopmonkey via additional licenses, add-ons, and new products. This is a closing role cross selling into the customer base of thousands of Shopmonkey users. Please note this is a hybrid role, with in-office expectations 2 days/week in our Larkspur, California office.

As a Customer Account Manager, you will:

• Build and maintain a pipeline of high-quality opportunities within our SMB customer base
• Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives
• Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and se