Implementation Manager

About Vector Vector builds mobile and web technology that makes freight move faster. Our platform is used by warehouses, distribution centers, and carriers to streamline check-ins, appointments, dock scheduling, and driver workflows. About the Role As a ‘doer’, you will ultimately be responsible for the crucial, tactical fundamentals of a software application deployment, and the success of the day to day dynamics between the Vector team and our customer. A successful candidate will demonstrate strengths in interpersonal skills and communication, be highly organized and be an ace at problem resolution. They will seek out and thrive on customer feedback in order to continuously improve the project, team, and customer experience overall. Our ideal candidate will be highly attuned to the needs of various stakeholders, gain a deep understanding of the customer and their business, as well as become well versed in how our customers achieve great outcomes with Vector What You'll Do Deliver excellence in Operational Engagement and day to day management on key facility accounts Provide end user support, training, and change management on software app deployments Provide an in person Vector p