Manager, Voice Operations & Infrastructure

Join Vonage and help us innovate cloud communications for businesses worldwide!:

Why this role matters:

We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation.

Your key responsibilities:

- Lead and mentor a global voice operations team focused on reliability, performance, and scalability

- Manage daily operations, including incident response and on-call coordination

- Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components</