Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Professional Services Sr. Engagement Analyst serves as the primary liaison between Sales and Professional Services. This role leads SOW strategy and lifecycle management for net new and renewal engagements ensuring that commitments made during the sales process are accurately and compliantly reflected in executed Statements of Work.

Reporting to the Professional Services Engagement Director, this role combines team

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