Senior UX Designer / Researcher (Remote)

Committed to high expectations and a welcoming culture

the company values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.

Primary Responsibilities

Primary Responsibilities

In this role, you will serve as an experienced individual contributor within a team, with the expectation that you will further develop your leadership, guidance and mentoring skills. With minimal oversight from leadership, you will be responsible for supporting the goal of meeting scope, schedule and delivery requirements. A Senior Designer/Researcher impacts the long-term goals of the program, while contributing to the development of the program’s UX strategy. You may serve as the discipline’s primary lead when working with stakeholders and utilize strong influential skills to drive improvements in UX processes and practices. Primary expectations of a Senior Designer/Researcher include:

Strong influential skills to build relationships with team members, government and company stakeholders, and program management May lead cross functional efforts for delivery team members and team leads Navigates ambiguous requirements and environments to support delivery Leads the delivery of design work such as design initiative briefs, discovery artifacts, sketches, wireframes, UX flows, low and high fidelity prototypes, heuristic evaluations, competitive analysis, and design system contributions Plans, conducts, analyzes, and shares knowledge from research based on the team’s questions and goals Prioritizes research projects based on team needs and goals, balancing research team capacity Influences and communicates research strategy for the program Comprehensive understanding of scope requirements to prioritize UX activities Experienced with design skill principles, with the ability to provide recommendations associated with typography and hierarchy Delivers design work including discovery artifacts, sketches and rough prototypes, wireframes, UX flows, and high fidelity prototypes Demonstrates the ability to coach designers/researchers; with a focus on providing actionable feedback that helps individuals grow in objective ways Leads human centered design processes and deliverables in compliance with standards and regulations May lead accessibility tasks inclusive of 508 compliance and have knowledge or experience with other emerging accessibility standards Oversees research scope and the development of recommendations; leads efforts to effectively communicates results to internal and external stakeholders Contributes to planning, conducting and synthesizing research Facilitates discussions with multi-disciplined teams to drive productive discussions and articulate goals in order to deliver upon requirements Experienced with storytelling to deliver compelling artifacts and presentations that distill highly complex issues into focused, understandable solutions Ability to identify risks and communicate to leadership; provides recommendations to mitigate identified risks May develop and manage content for highly visible websites or applications, abiding by design guidelines

Basic Qualifications

Bachelor’s degree and 7+ years of experience Prio