As a Floor Lead, you’ll set the tone, drive great experiences, and build an atmosphere where both customers and your team feel supported and inspired. You’ll guide the rhythm of the day - from motivating morning huddles to seamless stock flow and standout service - and confidently running key operational moments, sometimes as the sole manager on duty. If you love leading by example, keeping standards sky‑high, and creating a space where people genuinely enjoy being, this is your moment.

WORKING HOURS: Full Time across early and late shifts, including some weekend working

WHAT YOU'LL BE DOING

- Lead from the shop floor to create a warm, human, best‑in‑class customer experience.

- Energise the team through clear communication - from morning huddles to real‑time coaching.

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