Manager, Customer Success

Company Description At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom & Booking.com to expand their international offerings more quickly and remain tax-compliant. Role Description As a Manager of Customer Success at Fonoa, you will lead and develop a team of Customer Success Managers responsible for driving adoption, retention, and expansion across Fonoa’s customer base. You will own the operational cadence of the CS team, from pipeline and renewal forecasting to health score governance and escalation management, while partnering closely with Sales, Solutions (Solutions Engineering and Solutions Architecture), Support, and Product to deliver customer outcomes at scale. This role sits at the intersection of people leadership and GTM execution. You will be