Product Solution Engineer - Mobile App

About the Role

Our dynamic team is committed to delivering top-notch customer experiences and innovative solutions. We are seeking a dedicated Product Solution Engineer to join our team and bridge the gap between our development and support teams, ensuring seamless resolution of customer issues.

Key Responsibilities

• Act as the primary point of contact for customer issues related to Mobile Apps and White-lable Mobile Apps.

• Handle customer tickets promptly, ensuring timely and effective resolution.

• Collaborate closely with development and support teams to diagnose, troubleshoot, and resolve issues.

• Provide clear and concise communication to customers regarding the status and resolution of their issues.

• Maintain detailed records of customer interactions and resolutions in our ticketing system.

• Participate in agile development processes, contributing to sprint planning, stand-ups, and retrospectives.

• Utilize your working and trouble shooting mobile applications.

• Develop and maintain documentation for troubleshooting processes and solutions.

Requirements

• Proven experience in a technical support or product solution role, preferably within a Mobile Environment

• Solid understanding of mobile fundamentals.

• Proficiency in agile methodology and experience working in agile teams.

• Strong problem-solving skills and the ability to think analytically.- Excellent communication and interpersonal skills.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with additional programming languages or frameworks.

• Familiarity with other customer support tools and ticketing systems.

• Previous experience in a customer-facing role.

EEO Statement

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilit