Director of Customer Success

About the role

At Read AI , we’re building products that help people get more value from their meetings, workflows, and communication. We’re looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role will oversee two core functions: Account Management — relationship management, enablement, retention, and growth for larger accounts Customer Success — high-volume support and technical support for self-serve and single-payer customers The ideal candidate is both operationally strong and customer-centric, with experience leading account management teams, scaling customer operations, improving technical support processes, and partnering cross-functionally with Product, Engineering, Sales, and Growth teams. What You’ll Do Lead Account Management Oversee account management and customer engagement for larger customers and strategic accounts Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows. Partner closely with Sales on onboarding, renewals, expansions, customer health, and escalations Support custo