Sr. Technical Customer Success Engineer

About the role

Brief summary of role

We are hiring a Senior Technical Customer Success Engineer based in Dubai to serve as the primary technical escalation point, trusted advisor, and hands-on problem solver for our enterprise customers across the Middle East region. This is a deliberately hybrid role — combining the customer empathy of a Senior CSM, the diagnostic precision of a Technical Support Engineer, and the resourcefulness of someone who can write a Python script or SQL query to get answers fast.

You will own the full post-sale technical relationship for a portfolio of high-value accounts, troubleshoot complex platform and integration issues, and build lightweight tooling and reports that improve both the customer experience and the efficiency of our regional team. Arabic fluency is a hard requirement — many of our most strategic regional customers operate primarily in Arabic, and your ability to engage authentically in both languages is a meaningful differentiator.

Working week will be Sunday-Thursday </strong&

Skills