📍Based in our Sheffield office 2 days per week with the remaining 3 days working remotely ABOUT THE ROLE Goodlord’s mission is to be the gold standard platform for renting, and we’re on the hunt for a Service Improvement Executive, reporting directly to our Head of Support and Onboarding to help us achieve this. We are looking for a highly analytical and pragmatic Service Improvement Executive to drive continuous improvement initiatives across our support function. In this role, you will act as a detective and an architect-digging into data to find inefficiencies and design and implement scalable, tech-forward solutions to elevate our customer experience. We know that having the right mindset is the most important asset, which is why we will provide the training, guidance, and mentorship you need to master our methodologies and succeed in this role. You will own the end-to-end improvement cycle, utilising a core philosophy of Measure, Identify, Improve, and Automate. From spotting gaps in our data to mapping resource expenditure and implementing AI-driven solutions, you will be the driving force behind our operational excellence. No two days are ever the same at Goodlord, so what
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