Operations Lead

About the role

Position Overview You'll own the day-to-day operations that keep Mach9 running: people, workplace, IT, internal systems, and the infrastructure that lets a fast-growing team scale without losing rigor. Reporting to the Head of Business Operations and Finance, you'll be the operating partner who turns process gaps into systems, automates manual work, and builds the function as the company grows from 25 to 60+. This is a hands-on role at a Series A-stage company. You'll be the person who sees what's breaking, fixes it, and then builds the system so it doesn't break the same way twice. You'll work closely with outside counsel on immigration, employment, and compliance matters, and own internal operations end-to-end. Responsibilities People Operations: own onboarding and off-boarding end-to-end; coordinate immigration matters with outside immigration counsel; own workplace policy and governance in partnership with outside employment counsel Employee Experience and Workplace: Run the SF office end-to-end, including building management, facilities, vendor relationships, and office moves. Beyond the physical, help build company culture and employee experience through team events, offsites