Senior Technical Customer Success Manager

About the role

About the company Software runs the world and the pace is faster than ever. the company helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, the company is today’s application monitoring standard and our team is building its AI-native future. About the role: the company is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the the company Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a the company product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products. You’ll play a key role in helping customers realize measurable outcomes with the company. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met. This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related