Technical Support Representative

Responsibilities

• Answer technical support requests via email, chat, and phone;
• Help guide customers through the setup process.
• Collaborate with our engineering team to solve more complex issues.
• Identify, document, and follow up with engineers on product bugs and features;
• Update knowledge base and troubleshooting documentation for internal and customer use;
• Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers.

Requirements

• Fluent in English;
• Excellent written and verbal communication skills;
• Previous experience in a client-facing technical role for a product business.
• Strong problem-solving, decision-making, and critical-thinking skills;
• Professional, courteous, and committed to providing amazing customer support;
• Open-minded, positive, and keen to learn;<