Customer Success Manager Italy

About the role

OUR PURPOSE AT PLANCRAFT Building the backbone of European trades together – with AI-first software. We’re not just building software – we’re on a mission to create space for contractors & tradespeople by equipping them with AI solutions that work the way they do: fast, practical, and AI-first. With Tier 1 Investors from Europe and the US, like Headline and Creandum as well as 30,000+ tradespeople as customer base, we’re scaling across Europe to turn scattered tradespeople into thriving communities. We believe in zero admin, not zero personality – and we build every feature with the people in mind who wear the boots, not the suits. We’re #stoked to shape the future, #together as a team, and #humble in our mission to support the builders of tomorrow. YOUR MISSION AT PLANCRAFT As our first Customer Success Manager, you are the trusted partner for our customers in our Italian market. You guide them from onboarding to long-term success, helping them confidently adopt plancraft, solve real operational challenges, and grow successfully with our product. You will work closely with a small local team, currently consisting of a Country Lead and an Account Executive, giving you a high le