Phone Servicing Technician

We are looking for a Phone Servicing Technician to join our Retail Team; as we scale up and drive digital and financial inclusion across our markets. The Role As a Phone Servicing Technician based in Nigeria, you'll be the person who keeps that infrastructure running. Working primarily from our warehouse, you'll diagnose, repair, and return devices to full functionality — handling hardware faults, software issues, and the documentation that ensures quality at scale. You'll report to the Phone Servicing Lead and work as part of a collaborative technical team. About Us M-KOPA is a pan-African fintech that has extended over $2 billion in credit to more than 7 million customers across Kenya, Uganda, Nigeria, Ghana, and South Africa — 55% of whom are accessing financial services for the very first time. With 2,300+ employees and 35,000 field agents, we're not just selling smartphones; we're building the infrastructure through which underserved communities earn, save, and grow. Our customers report 86% satisfaction, and 70% use their devices directly for income generation. That context changes everything about what a repair technician does here. This is an on-site role , you would be wor