Manager IT Operations

Manager, IT Operations At Turion, our IT Ops team builds the corporate infrastructure that enables employees to design, build, and operate spacecraft. As the IT Ops Manager, you'll own the operational direction of IT Ops, setting standards for how support and systems work gets done, serving as the primary escalation point for complex issues, and driving process improvement across the help desk and sysadmin functions. You'll lead a team of IT Support Engineers and Sysadmins, ensuring that the day-to-day technical needs of the workforce are met with efficiency, security, and compliance. What You'll Do Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery Identify, build, and maintain automation for recurring IT workflows like onboarding/offboarding, provisioning, patching, endpoint configuration, ticket routing, and reporting Serve as the escalation path for high severity issues, lead root cause analysis and drive resolution for recurring problems Define and maintain team runbooks, support workflows, SLAs, and tooling standards Manage the help desk function (Jira Service Management), including ticke