About the Role We are building a new engineering-led production support function, and as a Software Engineer, Production Support , you will operate at the intersection of support, product, and engineering. Your primary focus will be to debug complex product issues, ship fixes, and improve overall system reliability — serving as the technical escalation layer that helps our support team resolve issues quickly and eliminate them at the root. You will be part of a dedicated production support pod, working alongside engineers and support teammates to tackle real issues in production, bridging the gap between customer-facing challenges and long-term engineering solutions. What You’ll Do: Debug & Resolve Complex Issues Investigate escalations across frontend (JavaScript), APIs, and data flows Reproduce issues and identify root causes Work across the stack to understand system behavior Ship Fixes & Improvements Write and ship small-to-medium fixes (PRs) Improve reliability and reduce repeat issues Contribute incremental product improvements Support the Support Team Act as the technical escalation point for support representatives Provide clear guidance and unblock issues quickly H
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