Technical Support Specialist (US Timezone Support)

Company Description At Fonoa, we are transforming how digital-first companies stay tax-compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance, and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom, Booking.com , Squarespace, and Rappi to expand their international offerings more quickly and stay tax-compliant. Role description: As a Technical Support Specialist at Fonoa, you'll be the go-to support for our clients, addressing their daily challenges and providing expert assistance on technical questions. Your role is crucial in ensuring our customers have a seamless support experience by swiftly resolving issues. You'll be developing investigation and troubleshooting techniques to identify and address any failures quickly. Building close, trusting relationships with our customers is at the heart of what you do. You'll guide them through our products, keep them informed about new fea