Principal, Customer Success (R5246)

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai . Follow Shield AI on LinkedIn , X , Instagram , and YouTube . Job Description: Shield AI is seeking a Principal, Customer Success to establish and lead the Aircraft Division Customer Success function and own the Critical Accounts Program for V-BAT and X-BAT customers. This leader will ensure customers achieve mission value, operational readiness, adoption, and long-term success across the full customer lifecycle. This role combines team leadership, customer success execution, executive account governance, operational awareness, and critical-account recovery. The ideal candidate has led customer-facing teams in aerospace, defense, aviation, complex enterprise, or mission-critical technology environments and can create repeatable customer operating rhythms wh