Product Design Director - Patient (x/f/m)

• conversational and AI-powered experiences.

The current team includes six Senior Product Designers and one Senior Content Designer. You will lead, coach and develop this team while shaping the organisation and operating model needed to support the next phase of the Patient product.

Your mandate

You will

• Define and drive the design vision for the Patient stream, from a high-traffic booking experience to a trusted Health Companion used throughout the health journey.

• Bridge two equally important challenges: continuing to improve the core access-to-care experience while creating new reasons for patients to return beyond booking.

• Raise the quality bar for product design, interaction design and content across the patient experience.

• Stay close enough to the product and the craft to make high-quality design decisions, not only set direction from a distance.

• Shape AI-native experiences that are clear, useful and trustworthy, including recommendations, conversational interfaces and next-best actions.

• Establish strong design principles for transparency, explainability, uncertainty, user control and safe escalation in a healthcare context.

• Build a high-performing design organisation, including hiring, coaching, talent development and second-line leadership.

• Create effective ways of working across Design, Product, Engineering, Medical, Data and Business.

• Help scale a coherent experience across countries, languages and different healthcare contexts.

• Connect design decisions to user behaviour, product outcomes and business impact.

What success looks like

In your first year, you will have

• established a clear and compelling design vision for the Patient stream;

• raised the quality bar across both core access-to-care journeys and newer Health Companion experiences;

• helped define a coherent interaction model for AI-powered patient experiences;

• strengthened collaboration between Design, Product, Engineering and Medical;

• developed a clear operating model and growth plan for the Patient Design organisation;

• helped the company increase the value and relevance of the patient experience beyo