Operations Supervisor Healthcare Atlanta

You'll be actively engaged in technician development, field shadowing, performance reviews, and issue resolution. You'll also collaborate closely with cross-functional teams to ensure every appointment is delivered with consistency, professionalism, and warmth.

You will also serve as the local face of the company — building trust with your team, ensuring quality standards are met, and collaborating cross-functionally to help Belle scale successfully. You'll work mainly remote but need to be available in the service area to shadow the field and provide support.

Key Responsibilities

Team Leadership & Development

• Lead technician hiring and onboarding in partnership with centralized recruiting and training teams
• Conduct field-based shadowing and provide real-time coaching
• Facilitate technician check-ins and performance reviews
• Support technicians in meeting certification and compliance requirements
• Foster a connected and motivated team culture with ongoing engagement initiatives
• Provide proactive coaching on hospitality, documentation, attendance, and professionalism

Operational Oversight

• Monitor KPI's such as attendance, appointment fulfillment, and CSAT
• Ensure proper execution of Belle's care model and scope of practice
• Manage documentation audits and follow up on quality concerns
• Track technician availability and support schedule optimization
• Report safety concerns, policy violations, or compliance issues as needed
• Collaborate with HR, Compliance, and Member Experience teams on escalations

Requirements

Qualifications

• Bachelor's degree in Business, Healthcare, or a related field preferred
• Prior experience managing a field-based or remote team (healthcare, retail, or service industries ideal)
• Strong people leadership and coaching abilities
• Highly organized, tech-savvy, and action-oriented
• Excellent communication skills — clear, direct, and compassionate
• Familiarity with scheduling, attendance, or workforce tools is a plus
• Resides in Atlanta, Georgia and able to travel locally to support CHWs in the field (15-25% expected)

Benefits

• Competitive compensation based on experience
• Incentive Bonus paid quarterly
• Health, Dental, and Vision Insurance Benefits
• 401k
• PTO, Sick, and Paid Holidays
• Opportunity for significant career growth and expansion of responsibilities
• Ability to reshape an industry and protect lives

Please mention the word **DECISIVENESS** and tag RNTIuMTYuMTcyLjk0 when applying to show you read the job post completely (#RNTIuMTYuMTcyLjk0). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.