Lead Technical Account Manager

About the role

At the company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

When key customers have purchased and are implementing our products, the Strategic Customer Success team engages and partners with customers to ensure long-term mutual success. The Technical Account Manager (TAM), in tandem with the Customer Success Director, engage with the customer before they go-live on the Contact Center Platform fostering and building the relationship from Day 1. The TAM takes ownership of the day-to-day relationship as the system transitions from implementation into the Day 2 experience.

Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and me

Skills