Chief of Staff the CEO

Location: This role can be located in the United States, (EST, New York City preferred). We offer flexible remote working policy.

What You'll Own Operating cadence Design and run the executive operating rhythm across a distributed leadership team. This includes C-suite meeting design, leadership team offsites, and the CEO's 1:1 cadence - ensuring each forum has a clear purpose, the right participants, the right pre-work, and concrete outputs.

Decision governance Build and maintain the decision-making infrastructure for the exec team: RACI frameworks, decision logs, real-time commitment tracking. Make the implicit explicit. Document decisions as they're made, track what was decided, by whom, and what happens next.

Strategic progress tracking Create the scorecards, dashboards, and executive reporting rhythms that give the CEO clear visibility into transformation priorities, business risks, and decisions requiring intervention. Partner closely with the COO and executive team to synthesize progress, surface slippage early, and sharpen the quality of discussion at the top. This role owns executive-level transparency and escalation.

Executive forum quality Own the output quality of the company's most important executive forums. This means ensuring the right pre-reads exist, decisions are captured in real time, follow-through is tracked, and unresolved issues are escalated quickly. The standard is that every significant forum produces clarity, accountability, and momentum.

Executive communications Craft the materials that shape the company's most important conversations: board updates, executive memos, decision briefs, CEO communications, investor-ready narratives, and sensitive internal messaging. Turn complex issues into crisp, well-structured communication tailored to senior audiences. Ensure the CEO enters key discussions with sharp materials, clear points of view, and decision-ready framing.

Thought partnership Serve as a trusted sounding board to the CEO on strategic priorities, sensitive issues, and cross-functional tradeoffs. Translate complex discussions into structured options, clear decisions, and actionable next steps. Where appropriate, represent the CEO in selected forums with clearly defined delegated authority and return with sharp recommendations or follow-up actions.

How You’ll Drive Impact The Chief of Staff focuses on sharpening priorities, improving executive decision-making, strengthening cross-functional alignment, and ensuring follow-through on the issues that matter most.

You will partner closely with the COO and leadership team to ensure the c-suite has clear visibility into execution, risks, dependencies, and decisions that require intervention.

You will operate across distributed, multi-regional leadership teams (US, Europe, APAC). You understand the asynchronous communication patterns, the coordination costs, and the discipline required to keep a globally distributed exec team aligned.

Success in the role comes from creating leverage, clarity, and momentum across the executive team.

What We're Looking For

• A proven operator who has built executive operating rhythm in a 300 to 600 person professional services or B2B services business and knows what well-run looks like
• Fluency in driving accountability through influence: building trust with senior leaders, holding peers accountable as a partner, and earning a mandate rather than asserting one
• The ability to hold the full operating plan, see dependencies, and anticipate second-order effects before they surface as problems
• Structured thinking that turns complexity and conflicting inputs into clear options and decisions
• Sound judgment and discretion with sensitive information and competing priorities, and a clear sense of when to push, escalate, or stay behind the scenes

Qualifications

• 8-12 years of experience, including 2+ years in a Chief of Staff, Executive Str