Customer Service Operations Representative (Ventura)

The role: Curri is seeking a Service Operations Representative to join our Customer Operations Team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced environments. We are looking for a passionate, driver, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company's growth and shape its operational strategies. What you will do: Facilitate deliveries from booking to successful drop-off and everything in between Provide best-in-class support for our customers and drivers via chat and phone Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly Provide operational feedback and identify pain points for the team to optimize logistics What you will need to have: Fun personality, positive attitude, eagerness to learn Strong critical thinking and problem solving acumen Excellent written and verbal communication skills Top-notch customer service skills Proficient in G-Suite (Google Docs, Google Sheets) What's in it for you: You will have the opportunity to work for a dynamic and successful start-up on a diverse