Technical Support Engineer, Canada

About the role

About <a href="[application details available after applying] Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="[application details available after applying] powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Aerie, Manager, Technical Support Tier I at <a href="[application details available after applying] I’m looking for a Technical Support Engineer to join our growing team based in Canada.

As a Technical Support Engineer, you’ll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating technical tasks mostly over email—a strong ability to communicate in writing is more than nice to have.

On a day-to-day, you’ll triage a diversity of support tickets as well as work o

Skills