Customer Support Systems & Analytics Lead

·Canada, USA · Remote

Canada, USAfull-timeleadOperations2 days ago

Back to Jobs

NewOperationsfull-timeleadAggregator

About the role

We’re looking for a Customer Support Systems & Analytics Lead to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership.In…