Senior Customer Support Engineer

Joining Collibra’s Support team

• Collibra seeks to expand our Support Engineering team with the addition of an Senior Customer Support Engineer who can support the most complex product issues and navigate escalations to resolution.
• As Collibra’s Senior Customer Support Engineer, you’ll be the acknowledged subject matter expert (SME) in the most complex product areas, working with the global support team to increase their technical knowledge, validating knowledge articles, and providing solutions.
• At Collibra, the customer is our “True North” and our Support team spearheads that commitment to excellence!

Senior Customer Support Engineers at Collibra are responsible for:

• Taking lead on customer escalations in all regions, providing regular updates to the customer base on timelines for resolution and resolution path.
• Liaising with Collibra developers, product managers, and other experts to resolve complex product issues regarding Collibra prod