Superpower is looking to bring on a Member Success Representative to join our high-touch concierge support team. This isn’t your average support role, our members deserve white-glove concierge-level support and we’re committed to going above and beyond. As a Member Success Representative, you’ll be the first point of contact for our members, acting as a trusted guide through their health journey with Superpower. Whether it’s helping our members schedule a blood draw, or orienting them to our platform, you’ll ensure every interaction is seamless, empathetic, and solutions-focused. This role is best suited for someone who thrives in a fast-paced, service-driven startup environment, has a passion for improving the future of healthcare, and can think critically while delivering outstanding, compassionate support. Qualifications 2+ years of customer support experience in a fast-paced, high-touch environment. Concierge and/or healthcare support experience is strongly preferred. Excellent critical thinking and problem-solving skills, with a calm and resourceful approach under pressure. Meticulous attention to detail. You catch the small stuff that others might miss. Strong written communi
Pro unlocks apply links & auto-apply
Spam, scam, fake employer, broken apply link — let us know and we’ll review within 24h.
Report this listing