Customer Lifecycle Specialist

About the role

Hi there, I’m Penny, Head of Customer Success at the company. We’re excited to share more about the Customer Lifecycle Specialist role and our team. About the company At the company, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most! About the role As our Customer Lifecycle Specialist , you’ll own how customers experience and learn about the company from the moment they sign up through to every renewal. Mapping, building and continuously improving the journeys, communications and education that drive adoption, retention a