Retention Representative

Are you a great communicator with a passion for helping people? Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.

As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.

What you bring

You’ll thrive at MyHeritage if you’re

• A fluent English speaker, additional languages are an advantage
• Experienced in sales or retention (telemarketing experience is a plus)
• A fast learner and problem-solver
• Motivated, independent, and proactive

What we offer

At MyHeritage, we be