Senior Program Manager, People Programs & AI

About the role

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Senior Program Manager, People Programs & AI, to join our People team reporting to the VP, Center of Excellence. This role is a remote role based in the USA. In this role, you'll play a key role in improving the effectiveness, scalability, and innovation of the HR organization by leading complex, cross-functional initiatives and identifying opportunities to leverage AI and automation across HR processes and workflows. This is a great opportunity for someone who thrives in an ambiguous, fast-changing, highly matrixe