Delivery & Change Manager - CX (12 month FTC)

About the role

The role / impact In the role of Change & Delivery Manager, you will be at the forefront of driving pivotal transformations across the Customer Growth & Experience team. Your leadership will direct the strategic integration of technology, processes, and people initiatives, shaping the way we deliver exceptional customer experiences and growth outcomes. By fostering an environment of continuous improvement and adaptation, you will ensure that our projects not only meet current needs but are also resilient to future challenges. Through your expertise, you will guide our teams through transitions that are both transformational and sustainable, ensuring every initiative delivers its intended value while embedding a culture that values agility, collaboration, and customer-centricity. The team / how they connect We are a collaborative, outcome-focused group within the Customer Growth & Experience function that thrives on turning strategic objectives into tangible reality. Our team partners closely with regional and global stakeholders to coordinate technology adaptation, process optimisation, and people initiatives. We value transparency, shared purpose, and a proactive appro