Implementation Specialist

About the role

We’re looking for an Implementation Specialist to help us lead and execute implementation projects for Hootsuite and Talkwalker products and solutions in order to contribute to long term customer success. You’ll work closely with our success team, leading multiple implementation projects simultaneously in a highly collaborative environment, ensuring deliverables are on time and aligned to customer needs.

WHAT YOU’LL DO

• Lead multiple customer implementation projects with a process and outcome-oriented approach, in order to deliver high quality standards and exceed customer expectations.
• Discover customer needs and execute technical and business objectives of each implementation project, driving time to value and product adoption.
• Identify project risks and work with internal stakeholders to mitigate and ensure successful implementation outcomes.
• Design and conduct customized training sessions for customers, both online and in-person.
• Maintain an in-depth understand

Skills