Product Support Engineer, Expert Hub

About the role

ABOUT THE ROLE

Expert Hub is the squad responsible for developing and automating the tools that scale VTEX's Product Support team. Here, the focus is not just on solving problems — it's on building the systems that make support evolve intelligently and continuously.

As a Product Support Engineer at Expert Hub, you will build the AI agents, infrastructure, and systems that expand the capacity of the Product Support team, with a focus on reducing manual effort and increasing problem resolution speed at scale. The goal is to develop end-to-end solutions: tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and the infrastructure that sustains everything on AWS.

You will be at the forefront of applying artificial intelligen

Skills