Dispute Resolution Officer

About the role

Who we are

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

About the role

The Dispute Resolution Officer is responsible for managing, investigating, and resolving transaction disputes across payment products—MPGS, VISA, Account Switch, and Direct Debit, etc. This role ensures disputes are handled in line with scheme rules, partner SLAs, and internal SOPs, while minimizing financial and reputational risk to the business.

Key Responsibilities

Dispute Handling & Resolution

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