At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection.
As a Data Engineer on the SCC team, you will have ownership over the data modeling and pipelines that power SCC’s Associate and AI Agent Platform . Your efforts will be critical to the reliability of our pipelines, execution of third party data integrations, accurate reporting of agents performance, and efficiency improvements that can save millions of dollars / year. You will work cross-functionally to bridge Lyft's business goals with data engineering. Your efforts will allow access to business and user behavior
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