Knowledge and Enablement Manager

About Arketa Arketa is building the operating system for modern fitness and wellness. We give studios and wellness entrepreneurs an all-in-one platform to manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch branded apps and websites, so they can grow beyond in-person classes. We've raised $15M in Series A funding and are growing fast. It's a unique moment to join: we're building a category-defining company in a fast-moving space, and we're looking for someone who's excited to define what knowledge and enablement looks like in the wellness category. About the Role A great help center earns its keep. Partners find their own answers, agents have the right one at hand, and the support team learns faster than the business changes. We're hiring our first Knowledge and Enablement Manager to build that at Arketa. Reporting to the VP of Customer Experience, you'll own the help center, the internal knowledge base agents and AI assistants learn from, the SOPs that keep the team consistent, and the recurring training that keeps our frontline sharp. You'll set the strategy and deliver against it yourself. Especially