Director of Business Operations, CPG

About the role

Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale. Confido is trusted by 200+ brands managing $20B+ in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more. We’ve achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum. What You'll Do You’ll work across Implementation, Customer Success, and Product Leverage deep technical & CPG industry knowledge to provide strategic guidance and support to existing customers, ensuring successful adoption and optimization of our software solutions Partner with product development team to identify, prioritize, and define new software features based on CPG industry needs, market gaps, and client feedback Serve as a primary CPG subject matter expert, translating complex business processes (cash application, deductions management, trade accruals, period close) into cle