Hub Operations Associate

About the role

The Operations Associate is a frontline operator responsible for supporting delivery of a consistently excellent experience for pizzerias serviced by the hub. This role sits at the intersection of customer experience and operations. You will onboard new shops, manage weekly ordering flows, support printing and fulfillment, and proactively identify and resolve issues before they impact customers.

This is a hands-on role for someone who takes pride in getting the details right, moving fast, and owning outcomes.

What You’ll Do

Customer Experience & Retention

• Support the end-to-end experience for pizzerias serviced by the hub, ensuring orders are accurate, on time, and as expected
• Onboard new shops and deliver a magical first experience, including system setup and clear communication on how the service works
• Monitor customer behavior and signals that indicate risk of churn and take proactive corrective actions in partnership with the Hub Lead&

Skills